Shipping Services Frequently Asked Questions

"I have been using Phoebe since I started in the e-commerce business, 10 years ago. She's always taken the time to get me an accurate quote as quickly as possible. Her price has always been fair and competitive. I think above all, her communication has been fantastic through the shipping process and that counts for a lot in a world and industry of uncertainty. She always responds to emails and messages in a timely fashion, even when I know that she is out of her office."

"We have used WWS logistics several times to ship goods from China to Amazon USA, and Phoebe has always been helpful, professional and quick. The communication has been great and I can really recommend WWS."

"I have been working with WWS LOGISTICS for years, and Phoebe has always been exceptional in ensuring smooth and efficient operations. She consistently adapts plans to meet my needs and finds ways to improve efficiency. Whenever challenges arise, she is always available and provides quick, effective solutions.Over the years, I have compared pricing with other companies at different times, and WWS LOGISTICS has consistently offered the most competitive rates without compromising on service quality. Their professionalism, reliability, and commitment to excellence make them my go-to choice.I have also recommended WWS LOGISTICS to friends and business partners, and they have all been highly satisfied with the service.Highly recommended!"

"I’ve worked with Phoebe at WWS Logistics for the past five years, and I can’t recommend her enough! She’s been an absolute game-changer for my small business, handling everything from shipping products to Amazon to helping me expand internationally.Phoebe isn’t just a logistics partner—she’s like a trusted friend who genuinely cares about my business’s success. Inside China, she’s my go-to problem-solver: coordinating shipments, guiding my suppliers on packaging, and even moving cargo between factories. Her attention to detail saves me time and stress, and I never worry about deadlines or quality with her on the job.But Phoebe’s support doesn’t stop there. She’s helped me expand into four different countries, navigating tax rules, customs, and local logistics like a pro. Her expertise made entering new markets smooth and stress-free, which is priceless for a small business owner like me. What truly stands out is Phoebe’s reliability. I trust her completely—she’s always responsive, proactive, and transparent. Despite my business’s size, she offers competitive rates and tailors solutions to fit my budget, never compromising on service.If you need a logistics partner who feels like family, go with Phoebe and WWS Logistics. She’s the reason I can focus on growing my business while she handles the rest. Thank you, Phoebe—you’re irreplaceable! "

"I have worked with Phoebe for almost ten years now.She is completely reliable, fully professional and has always been willing to go above and the standard service when I have made special requests to complete and out-of-the-ordinary task. Looking forward to cooperation for another ten years."

"Phoebe has been an absolute game-changer for our logistics operations. She handles our shipments from China to the U.S. with precision, efficiency and a level of professionalism that is truly outstanding.From coordinating freight to ensuring smooth customs clearance, she makes the entire process seamless.One of the things l appreciate most is her proactive communication-she keeps us informed at every stage, addressing any potential issues before they become problems. It's rare to find someone as reliable and detail.oriented as Phoebe, and her expertise has been invaluable to our business. If you need someone who will take the stress out of international logistics, Phoebe is the person to trust!"

"I've been working with Phoebe at WWS Logistics for years, and it has been an absolute pleasure from start to finish. The level of professionalism, efficiency, and care they bring to every step of the shipping process is truly unmatched. Communication is always clear and prompt, and I trust them completely with all my shipping needs. Their dependable service and attention to detail have made my life so much easier. An amazing company to work with!"

"WWS Logistics is fast, reliable, and easy to work with. Their shipping is always on time, and their communication is excellent, keeping us informed every step of the way."

"I have been working with Phoebe since 2016, and I couldn’t be happier with her services. She came highly recommended by a friend—what a great recommendation that turned out to be! Phoebe is incredibly reliable, communicative, and always available when I need assistance. She goes beyond just handling shipments; she actively finds solutions whenever challenges arise. Unlike many others in the industry who take the easiest route, she explores multiple options, presenting the pros and cons of each so I can make the best decision for my business.What truly sets her apart is her dedication to cost efficiency. She doesn’t just settle for the standard shipping method—she looks for ways to optimize costs without compromising quality or timelines. Her dynamic approach and commitment to excellence have saved me both time and money over the years.If you're looking for a freight forwarder who is proactive, dependable, and truly invested in your success, I highly recommend Phoebe!"

"I have worked with Phoebe for 3 years. I have always spent a lot of time getting competitive quotes for logistics, but no one can ever beat Phoebe. On top of that, she has exceptional support and helps me whenever there is an issue or a policy that I don’t understand. I recommend Phoebe to every business owner I meet. She has never let me down! 10/10 "

"Great customer service. Been working with WWS for 4 years, WWS was nice and made things easy for our company! She communicated with us throughout the entire process (when they were loading, on the sea, customs clearance, or delivered) which was very reassuring and professional! I am looking forward to doing business again with you guys! "

"I have worked with Phoebe for a number of years and the service that she provides is reliable, whether shipping to Amazon directly or shipping to my warehouse locally in the US, everything runs smoothly and according to deadlines and clear instructions are provided along with being updated every step of the way. I have referred Phoebe and wws logistics to a number of friends and plan to continue doing so in the future. The cost savings benefit from using a freight forwarder like Phoebe's company is significant."

"Working with Phoebe has been a pleasure. She is very knowledgeable with the shipping process. She has helped us with multiple types of shipments and offers her recommendations for the best path to take. On multiple occasions, Phoebe has went above and beyond in helping us with shipping questions. Phoebe is very professional and very punctual when conducting business, which I enjoy. When she says she will do something, I do not have to worry. I know with full confidence that she will do it. I very much recommend Phoebe's services to anyone needing help with logistics."

"I use WWS Logistics for handling my shipments door-to-door from my factory in China all the way to the warehouse in the U.S. The shipments have always been smooth and transparent, without any unforeseen surprises. Phoebe is reliable and diligent, and she even took initiative to make sure that my cargo was booked onto an earlier ship so it could arrive in time for Q4! "